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I had to cancel a trip to Germany as my sister died. All I got from LBF was $200.00 from $1,637.86. This nasty person told me that it was less then 72 hrs and so I could not get any more money back and then tried to sell me a cheap ticket to New York where she lived....
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1.0
I didn't like
  • Customer service
  • Kept my money and were extremely rude
#1136551
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Great lakes Air changed the reservation I had made for my daughterand notified Web Booking of that change more than one month in advance in two different emails! web booking never notified me and won't honor their mistake and my loss of money!! I want a refund of my...
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Anonymous
Annevoyage.29

Is there a connection between LBF and TravelerHelpDesk? I have desperately tried to contact Ula from TravelerHelpDesk, but she hasn't replied to my e-mails or answered the pho...

1.0
I didn't like
  • No communication about flight time change
#1080231
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Called for prices on an international trip. Wasn't sure if I should accept their quote, said I'd let them know. Received a horde of call-backs from them to close the deal. Asked if the ticket price was refundable and 'Elsa' (in India, but stating she worked in San...
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1.2
I liked
  • Intial converastion
I didn't like
  • Customer service
  • No actual service received from customer service
  • No communication about flight time change
#1051318
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Lbf Travel - Issued airline ticket without informing me.

Lbf Travel
#1084899
On August 2, I tried to purchase a ticket but the website kept timing out. So I went to a different provider. Five days later when checking my credit card account, I found out they had issued a ticket in my name though I never received an e-mail informing me of that. They refused to take responsibility for the failure of their system.
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Lbf Travel - They changed My return date!

Lbf Travel
#1053185
Made reservations ror July 01 return July 09! But my return date was changed to July 07!
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Lbf Travel Room Booking Review

Lbf Travel
#1018772
1.2
Details
Do not book with this company I traveled when I got to my destination there was no room ready for me and my kids had to sit in a parking lot for over 2hrs they sent me to a roach hotel I could not stay in with my children..I can't get intouch with corporate just get the run around bad bad business
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Additional Fees
Customer service
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Insurance Quality
Number of Destinations
Price Affordability
Product or Service Quality
Staff
Value for money
Website

Lbf Travel Customer Care Review

Lbf Travel
#898163
1.0
Details
Total rip off!!!!! Billed me 599.80 for three tickets that they were supposed to pay for. They submitted my credit card number to the airlines allowing them to double bill me and now LBF will not fix it. Everytime I call they transfer the call then hang up the line. Very dishonest company. I have sent numerous emails since May 2016 and no response
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Customer service
Exchange, Refund and Cancellation Policy
Insurance Quality
Price Affordability
Product or Service Quality
Staff
Website
After booking our flights on a discount website back in December and our flight home being cancelled last minute in February- United Airlines issued us a refund for the portion of the ticket that wasn't used. Except LBF, the 3rd party, received it instead. It's now...
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1.0
#1046306
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Never make reservations with this corrupt company. This company is run by buch of *** artist. My Son missed his flight from Delhi India because his wife passport had a minor scratch, he had to stay in Delhi to fix the passport. But he had to book another ticket through...
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1.0
#1035435
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Stick with sites that will allow you cancel or reschedule without penalty. Purchased through Smart Fares and didn't know who or what LBF Travel was until I tried to cancel the reservations. I have worked with many LEGITIMATE sites that allow you to cancel and receive a...
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#1012177
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We booked 3 tickets on line with smartfares (the parent company is called LBF), there is an address in San Diego but nobody from that office answer. When we got the confirmations from this travel agency the names were spelled out correctly. However when I called Royal...
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Anonymous
Anonymous

Scam artist.!!!Don't know how there not shut Down!!!

Anonymous
Sandy

Thank you for your online input! I recently experienced a horrid deal with them!! I am currently in the process of filing small claims, after a failed BBB filing... NOT happy.

1.0
I liked
  • Very irritating and impossible to deal with
I didn't like
  • No actual service received from customer service
  • Cancelled tickets with no previous contact
  • Difficulty contacting customer service
#1012030
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To Whom It May Concern: For approximately one and half months I have been trying to contact someone regarding an incorrect charge on my credit card. Upon looking into my case you should be able to see the error for approximately $422.00 added to my credit card for a...
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#988378
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I had purchased International ticket with LBF, from Seattle to Moscow. I wasnt informed about travel protection! Three days before iriginally planned flight, I ijured & fracture of my arm & wrist. Just after ER & cast I was rushing to call LBF, more than 48 hrs before...
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1.4
Prairie Ridge, Washington
#904839
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Clicked onto this link while shopping for travel. Ended up speaking with American-English-speaking rep. who seemed helpful. Flight was booked and paid. I also paid for reserved seats, which was never paid to airlines - I took "random" seat assignments at check-in so as...
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I didn't like
  • No communication about flight time change
  • Erroneous credit card charges
  • Difficulty contacting customer service
#875769
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