Purchased six return tickets in March 2015 to Puerto Rico. On day of return on January 2, 2016, our names had been removed from the American Airlines flight.
We had to purchase six one way first class tickets to get home! None of the seats were first class! When we called the agents back to get a refund, we were either disconnected or told someone would call back. never happened!
Unscrupulous fraudsters. Someone should put them out of business! These original tickets were paid in full 9 months before our travel date.
How can such dishonest business be permitted to operate under protection of the U.S. government?
Reason of review: Poor customer service.