LBF Travel
LBF Travel Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
LBF Travel has 1.2 star rating based on 43 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Non, Intial converastion, Very irritating and impossible to deal with.
Cons: Customer service, Kept my money and were extremely rude, Cancelled tickets with no previous contact.Recent recommendations regarding this business are as follows: "DO NOT USE THIS AGENCY!", "Never use their service", "DO NOT book thru this company", "AVOID", "Do not purchase from them.".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
LBF Travel has 1.2 star rating based on 43 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Non, Intial converastion, Very irritating and impossible to deal with.
Cons: Customer service, Kept my money and were extremely rude, Cancelled tickets with no previous contact.Recent recommendations regarding this business are as follows: "DO NOT USE THIS AGENCY!", "Never use their service", "DO NOT book thru this company", "AVOID", "Do not purchase from them.".
Most users ask LBF Travel for the refund as a solution to their issues.
Consumers are not pleased with Number of Destinations and Discounts and Special Offers. The price level of this organization is high according to consumer reviews.
Media from reviews
Top LBF Travel Reviews
"There is no satisfaction in resolving any problems with flights or money owed and no way to reach anyone."
I booked a reservation for 4 to Africa and two of our flights were cancelled. No one has been in touch with me to answer any of our questions and when I was...
Atlanta, Georgia
Unhappy customer
I bought ticket on February the 27th through lbs out of San Diego a travel agency, I was supposed to fly out of Atlanta Georgia to Reno Nevada on May 27th when I got to the airport there was no ticket for me to fly on blue jet had to buy another ticket through Delta Airlines to make my trip please contact me as soon as possible, I need my refund $510 that they charge me through Morgantown Bank & Trust in Bowling Green Kentucky. The number that I have reservation number g u q x h d ylan
- Kept my money and were extremely rude
Atlanta, Georgia
Unhappy customer
My reason for contacting you, is because I have bought a ticket for $900 round trip from Atlanta Georgia to Reno Nevada, when I got to the airport they said I did not have a flight on blue jet, I have a letter stating from my bank Morgantown Bank & Trust in Bowling Green Kentucky, that you all had sent them and I'd like my refund the $510, I was returning $378 of that money to my bank, I need my money, and I need someone to contact me and talk to me my telephone number is 270-779-**** the ticket number was G u q X h d, please contact me my name is Marilyn Garrett I would not recommend
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Managua, Departamento De Managua
Ayuda en cambio de destino mi Reserva 4GPIEK
Buenas tardes, favor su ayuda, Mi nombre es Zuleika Maria Garcia Garcia, tengo una reserva con ustedes 4GPIEK con destino a Córdoba, Argentina, mi número de telefono en Nicaragua es 505 ********, favor su ayuda que por motivos urgentes necesito cambiar de destino a Madrid, España, para la fecha más económica de Octubre, favor me indica cuánto es la penalidad. Me ayudan por favor.
Les he escrito y no he obtenido respuesta. Favor su ayuda.
Preferred solution: Me urge necesito ayuda en cambio de destino a Madrid, España.
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Middletown, Connecticut
There is no satisfaction in resolving any problems with flights or money owed and no way to reach anyone.
I booked a reservation for 4 to Africa and two of our flights were cancelled. No one has been in touch with me to answer any of our questions and when I was promised by the rebooking department that they would get back to me if I had any concerns, no one did. I contacted as many people as I could with still no response.
User's recommendation: DO NOT USE THIS AGENCY!
Encino, California
Overcharged
We payed for ticket and after few days they call and ask for increase prices about 400$ otherwise they will cancel for planned vocation and already paid ticket
User's recommendation: Never use their service
False advertising Will not respect cancellation policy
Booked a flight that can be cancelled up to 3 hours before departure. It says it clearly on the site when booking and again in the confirmation email.
Decided to cancel my trip due to rising concerns over new PANDEMIC variant and new governmental restrictions.
They refuse to refund or credit me.
Talked to 2 associates, and 1 supervisor. All very rude and close-minded to any resolution.
Terrible customer experience.
- Impolite customer service
- Kept my money and were extremely rude
- False advertisement
Preferred solution: Full refund
User's recommendation: AVOID
Stamford, Connecticut
Bad customer service
I bought a ticket through a third party and I need to make an adjustment to the ticket and cannot reach anyone. No one answers the line and there is no contact information on the ticket. I've emailed numerous times with no reply from anyone.
- Difficulty contacting customer service
- Cancelled tickets with no previous contact
Preferred solution: Full refund
User's recommendation: Do not purchase from them.
Would rate minus one - had to contact DOT & ABC Action news to give us help to get our refund. LBF just kept telling us to wait
Thought we booked with Travelers Help Desk but it was LBF. They have a California address but are in India.
Airlines cancelled & they rebooked us on a more expensive flight ($941.68 more)
Had to fight to get refund for luftansa cancelled flights.
- No actual service received from customer service
- Unhelpful -no customer servive
- Impolite customer service
Preferred solution: Refund of difference in flight costs
User's recommendation: DO NOT book thru this company
Ottawa, Ontario
Scammers
Our trip was also cancelled due to COVID, was offered a credit, I agreed, then took a month of phone calls, emails to finally get somebody to actually help me. Did get a refund but not the amount agreed upon. So now the fight continues to get the balance, Bunch of low life scammers who dont give a *** about you
User's recommendation: DON’T DO IT
LBF exceed the Travel Scam Business
We Booked international flights this coming Jan. 2022 with LBF Travel from Auckland to Brisbane and From Fiji to LA.
As expected COVID has cancelled all our plans. Called on Sept. 16 requesting cancellation options. Was expecting the non-refundable speech and we can offer flight credit for future use.
Of the $4K we spent for international travel with LBF.
I got the scam offer of a travel lifetime
LBF Travel offered $1200 refund and based what I'm reading about pissed off customers I will never see that. But here was the kicker.
We will hold your flight credit until Dec. 2022 for an ADDITIONAL $550.
Let the fight begin.
but noting was more
- Unethical and lead by a bunch of scam artist
User's recommendation: Don't ever use these SCAM Artist
TERRIBLE
TERRIBLE CUSTOMER SERVICE NOT GETTING BACK TO ME. FRAUDULENT.
THEY TOOK MY MONEY AND THEN BOUGHT A SPIRIT AIRLINE TICKET ON THEIR CARD. WHEN I WENT TO CANCEL MY FLIGHT, THEY WOULD GET THE MONEY NOT ME.
Preferred solution: Full refund
User's recommendation: DONT USE
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMY FLIGHT WAS CANCELED AIRLINES COMAPNY PAY LBF BUT THEY KEEP SILENT STILLE DIDNT REFUND MY MONEY BACK AFTER 1 MONTH
will copy my email and share here to peaple see how not professional they are..
l have writen u email but didnt get any answers. as u know also
when would l get refund back ticket price on my credit cart please,?
if u can answer me as soon as possible will be amazing.
l m writing all that airlines company see the copy too so l dont want any one say look with other or polisy so all what l want u refund my money to my cart as u guys have cancel this flight its in ur responsability to do it as soon as possble to do not make costumers more truble as ROY did.so l m waiting as soon as posible the money on my cart please.
Not.(from travel help desk the name of person was ROY she or he have no l dea what going on make me crazy with same words) all they sayd me check with airlines company or we make u credit but u have to pay 70 dollars more for charges of fee..? isnt it strange..?
l dont want any credite l want my money back as soon as possible, othey ways l m tired of writing u guys about this l must give this dossier to my juridic lowyer department. its not correct at all.
Not.
l sent this and over 10 different email to all theirs email adress but or they keep silence or some no value reason to do not pay. but l will make juridique prosedeur as they are not honest at all.ll
Preferred solution: Full refund
User's recommendation: STRONGLY NOT RECOMANDE ANY ONE TO BUY ANYTHINK FROM THIS COMPANY ITS KIND OF FAKE NO ONE ITS BEHIND OF THIS JUST CHITING PEOPLE
They haven't sent me my refund
I had bought tickets but had to cancel because of health issues still haven't got my refund in over a month.
Preferred solution: Full refund
Your health issues are irrelevant... Read The terms YOU agreed to when you booked.
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Pune, Maharashtra
Nice service
Nice service provided by customer care helpfull need to upgrade their number on gogle and social platforms
Pune, Maharashtra
Nice Service
They helped me a lot in my refund process only the thing is they need to upgrade their customer care number on Google
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified BuyerNot satisfied with your service
I have been trying to get a refund for two tickets I have booked a year ago for about 10 months with no luck.
I have contacted your Email yesterday again with no reply.
I just wonder how would it take to refund my money.
N. B. The flight was canceled by aviation authorities not by me.
I hope that you will respond.
Ali Abbas Soliman
Mobile number
002010****0421
Tickets
Cairo _Taif _Cairo
You will find an Email filed in your
TONY@***.COM
dated 19th January 2021 for the same issue.
I would be really grateful for your favorable response.
Thanks in advance.
Tickets in the names
Ali Soliman
Sally Fouda
About
, ,
LBF Travel is an international privately held company. It was founded by Michael Thomas who occupies the position of Chief Executive Officer. Having been in online travel business since 1995, he started LBF Travel in 2010. In the USA it is headquartered in San Diego, CA. The company also have a huge branch in India - LBF Travel India Private Limited. The Indian head office of the travel company is located in Gurgaon, Haryana. There is also an office of LBF Travel in Bangkok, Thailand. The company operates two call centers. LBF Travel offers trip booking services for leisure and business travelers.
LBF Travel is ranked 314 out of 2136 in Travel Agencies category
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Same thing happened to my. They even charged me to rebook the flight.
am out $3258 and after 2 years they only issued me a credit for $1000 and every email to that address is not disconnected. Scammers